Privacy policy

Privacy Policy

Last updated: May 2, 2026

TechPetSmart operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience. TechPetSmart is powered by Shopify, which enables us to provide our Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, make a purchase, use our Services, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using or accessing any of our Services, you acknowledge that you have read and understand how your information is collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another person. Personal information does not include information that has been anonymized or de-identified.

Depending on how you interact with our store, where you live, and what Services you use, we may collect or process the following categories of personal information:

  • Contact details: such as your name, billing address, shipping address, phone number, and email address
  • Payment and financial information: such as payment method details, transaction information, payment confirmation, and billing details
  • Account information: such as your username, password, security questions, preferences, and settings
  • Transaction information: such as products you view, add to your cart, purchase, return, exchange, or cancel
  • Customer support communications: such as information you provide when contacting us with questions, order issues, or support requests
  • Device information: such as your browser, device type, IP address, network connection, and other unique identifiers
  • Usage information: such as how you interact with our website, pages, products, features, and Services

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you: when you create an account, place an order, contact us, or otherwise provide information to us
  • Automatically through our Services: including through cookies, pixels, analytics tools, and similar technologies
  • From service providers: such as Shopify, payment processors, shipping partners, fulfillment providers, analytics tools, and customer support services
  • From partners or third parties: where permitted by law and where necessary to operate, protect, improve, or market our Services

How We Use Your Personal Information

We may use your personal information for the following business and operational purposes:

Providing, Tailoring, and Improving Our Services

We use your personal information to operate our store, process payments, fulfill orders, arrange shipping, manage accounts, process returns or exchanges, provide customer support, remember preferences, and improve your shopping experience.

Marketing and Advertising

We may use your personal information to send promotional communications, show you relevant advertisements, recommend products, and improve our marketing efforts. You may opt out of promotional emails at any time by using the unsubscribe link included in our emails.

Security and Fraud Prevention

We use your personal information to help protect our store, authenticate accounts, detect and prevent fraud, investigate suspicious activity, maintain security, and protect our customers and business.

Communicating With You

We use your information to respond to customer support inquiries, provide order updates, answer questions, and maintain our relationship with you as a customer.

Legal and Compliance Purposes

We may use your information to comply with applicable laws, respond to valid legal requests, enforce our policies, protect our rights, and participate in legal or regulatory processes when necessary.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate business purposes, including:

  • Shopify: which hosts and powers our online store
  • Service providers: including payment processors, shipping carriers, fulfillment partners, IT service providers, data analytics providers, cloud storage providers, and customer support tools
  • Business and marketing partners: who help us provide marketing, advertising, analytics, and promotional services
  • Third parties you authorize: such as social media platforms, login integrations, or shipping-related services
  • Affiliates or related business entities: where applicable
  • Legal or business transfer purposes: such as complying with legal obligations, responding to subpoenas or lawful requests, protecting our rights, or handling a merger, acquisition, or business transfer

Relationship With Shopify

Our store is powered by Shopify. Shopify collects and processes personal information about your access to and use of our store in order to provide, support, and improve the Services.

Information you submit through our store may be transmitted to and shared with Shopify and third-party service providers, including providers that may be located outside your country of residence.

Shopify may also use information collected from your interactions with our store, other merchants, and Shopify to provide enhanced features, improve services, support fraud prevention, and personalize certain experiences. In some cases, Shopify may be responsible for processing your personal information, including responding to privacy rights requests related to data processed by Shopify.

To learn more about how Shopify uses personal information, you may review Shopify’s Consumer Privacy Policy and privacy resources at Shopify’s official privacy pages.

Third-Party Websites and Links

Our website may contain links to third-party websites, apps, services, or online platforms that are not owned or controlled by TechPetSmart.

If you access third-party links, we encourage you to review their privacy policies, security practices, and terms of service. TechPetSmart is not responsible for the privacy, security, accuracy, or practices of third-party websites or services.

Children’s Privacy

Our Services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so we can review the request and delete the information where required by law.

Security and Retention of Your Information

We take reasonable steps to help protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee perfect security.

We recommend that you do not send sensitive or confidential information through unsecured communication channels.

We retain personal information for as long as necessary to provide our Services, maintain your account, complete transactions, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements and policies.

Your Privacy Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:

  • Right to access or know: You may request access to the personal information we hold about you
  • Right to delete: You may request that we delete certain personal information we maintain about you
  • Right to correct: You may request that we correct inaccurate personal information
  • Right to data portability: You may request a copy of your personal information in a portable format, where applicable
  • Right to opt out of sale, sharing, or targeted advertising: Depending on your location, you may have the right to opt out of certain data sharing or targeted advertising practices
  • Right to manage communication preferences: You may unsubscribe from promotional emails at any time using the unsubscribe link in our emails

Please note that these rights are not absolute and may apply only in certain circumstances. We may need to verify your identity before processing a privacy request, as permitted or required by law.

Global Privacy Control and Do Not Track Signals

Depending on where you live, if you visit our website with a Global Privacy Control opt-out preference signal enabled, we may treat this as a request to opt out of certain uses of personal information for that browser or device, as required by applicable law.

Other than Global Privacy Control where required, we do not currently recognize all “Do Not Track” signals that may be sent by your browser or device.

Marketing Communications

We may send you promotional emails or marketing communications. You can opt out of receiving promotional emails at any time by using the unsubscribe option included in our emails.

If you opt out of promotional communications, we may still send you non-promotional messages, such as order confirmations, shipping updates, account notices, customer support responses, and other service-related communications.

Complaints

If you have concerns about how we process your personal information, please contact us using the contact information below.

Depending on where you live, you may also have the right to appeal our response or file a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country where you live.

If personal information is transferred outside the European Economic Area, the United Kingdom, or other regions with specific transfer rules, we will rely on appropriate safeguards or recognized transfer mechanisms where required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or business operations.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page and provide notice where required by applicable law.

Contact TechPetSmart Support

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise any privacy rights available to you, please contact us:

TechPetSmart Support
Email: support@techpetsmart.com
Website: https://techpetsmart.com