Terms of service

OVERVIEW

Welcome to TechPetSmart! The terms “we”, “us”, and “our” refer to TechPetSmart. TechPetSmart operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). TechPetSmart is powered by Shopify, which enables us to provide the Services to you.

The following Terms of Service, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We make every effort to provide an accurate representation of our products and services in our online store. However, please note that colors or product appearance may differ depending on the device and screen settings used to access the store.

We do not guarantee that the appearance or quality of any products or services purchased by you will meet your expectations or be exactly as depicted on our website.

All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products we offer to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. TechPetSmart reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until TechPetSmart confirms acceptance.

We must receive and process your payment before your order is accepted. Please review your order carefully before submitting it, as TechPetSmart may be unable to accommodate cancellation requests after an order has been accepted.

If we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, or phone number provided at the time the order was placed.

Your purchases are subject to our Return & Refund Policy [LINK].

You represent and warrant that your purchases are for personal or household use only and not for commercial resale or export.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be outlined in your order confirmation email. Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs, or import charges.

Prices listed on our website may differ from prices offered in physical stores or by third parties. We may occasionally offer promotions governed by separate terms and conditions. If there is a conflict between promotional terms and these Terms, the promotional terms will govern.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store.

You represent and warrant that:

  • The credit card information you provide is true, correct, and complete

  • You are authorized to use the payment method provided

  • Charges incurred by you will be honored by your payment provider

  • You will pay all charges incurred, including shipping, handling, and applicable taxes

SECTION 5 – SHIPPING AND DELIVERY

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, supplier delays, weather conditions, or events outside our control. Once we transfer products to the carrier, title and risk of loss pass to you.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this website, including trademarks, brands, text, displays, images, graphics, product reviews, videos, audio, logos, product descriptions, designs, and layout, is owned by TechPetSmart, its affiliates, licensors, or content providers and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, display, sell, or use any content from this website without prior written permission from TechPetSmart.

All rights not expressly granted herein are reserved by TechPetSmart.

SECTION 7 – OPTIONAL TOOLS

You may be provided with access to tools offered by third parties as part of the Services, which we neither monitor nor control.

You acknowledge and agree that such tools are provided “as is” and “as available” without warranties, representations, or conditions of any kind.

Your use of optional third-party tools is entirely at your own risk and discretion.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain materials or links to third-party websites or services. We are not responsible for examining or evaluating the content, accuracy, or practices of any third-party websites.

Any access to third-party websites is at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

TechPetSmart is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make through our store are made directly with TechPetSmart.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and TechPetSmart.

SECTION 10 – PRIVACY POLICY

All personal information collected through the Services is subject to our Privacy Policy [LINK] and may also be subject to Shopify’s Privacy Policy.

By using the Services, you acknowledge that you have read and understood these privacy policies.

SECTION 11 – FEEDBACK

If you submit suggestions, feedback, reviews, ideas, or other content (“Feedback”), you grant TechPetSmart a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback for commercial or operational purposes.

You represent and warrant that your Feedback does not violate any third-party rights or applicable laws.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be information on our website containing typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, or availability.

We reserve the right to correct errors or update information at any time without prior notice.

SECTION 13 – PROHIBITED USES

You may use the Services only for lawful purposes. You may not use the Services for unlawful, fraudulent, abusive, harmful, misleading, or unauthorized purposes.

You also agree not to:

  • Upload viruses or malicious code

  • Attempt unauthorized access

  • Scrape or extract website data

  • Interfere with website functionality or security

  • Use bots or automated systems to misuse the Services

We reserve the right to suspend or terminate accounts that violate these Terms.

SECTION 14 – AGENTS

This section applies if you use software agents, bots, AI systems, or automated services to access or interact with the Services.

Agents must identify themselves properly and may not bypass security measures or attempt to imitate human behavior deceptively.

SECTION 15 – TERMINATION

We may terminate your access to the Services at any time without notice if you violate these Terms.

Certain sections of these Terms will survive termination, including Intellectual Property, Limitation of Liability, Indemnification, and Governing Law.

SECTION 16 – DISCLAIMER OF WARRANTIES

The Services and all products are provided “as is” and “as available” without warranties of any kind, either express or implied.

We do not guarantee uninterrupted, secure, or error-free operation of the Services.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, TechPetSmart and its affiliates shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Services or products.

Our total liability for any claim related to a purchase shall not exceed the amount paid for the product involved in the claim.

SECTION 18 – INDEMNIFICATION

You agree to indemnify and hold harmless TechPetSmart, Shopify, and their affiliates, employees, contractors, and service providers from any claims, damages, liabilities, or expenses arising from your breach of these Terms or misuse of the Services.

SECTION 19 – SEVERABILITY

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

These Terms of Service constitute the entire agreement between you and TechPetSmart regarding your use of the Services and supersede prior agreements or communications.

SECTION 21 – ASSIGNMENT

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign these Terms without notice to you.

SECTION 22 – GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of the State of New York, United States.

SECTION 23 – HEADINGS

Section headings are provided for convenience only and shall not affect the interpretation of these Terms.

SECTION 24 – CHANGES TO TERMS OF SERVICE

We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page and become effective immediately upon posting unless otherwise stated.

Your continued use of the Services after changes are posted constitutes acceptance of those changes.