Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@techpetsmart.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@techpetsmart.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@techpetsmart.com.

Return & Refund Policy

Last updated: May 2, 2026

At TechPetSmart, we want you and your pet to be completely happy with your purchase. If something is not right, our support team is here to help.

Return Eligibility Window

You may request a return for most items within 30 days of the delivery date. Return requests submitted after 30 days may not be accepted.

Return Conditions and Requirements

To be eligible for a return, the item must meet the following conditions:

  • The item must be in its original, unused condition

  • The item must be returned in its original packaging, when applicable

  • Proof of purchase, such as an order number or receipt, is required

  • Items showing signs of use, damage, wear, missing parts, or improper handling may not be eligible for a full refund

Items That Are Not Eligible for Return

The following items are not eligible for return:

  • Items marked as final sale

  • Digital products or downloadable content

  • Products damaged due to misuse, improper handling, or customer negligence

  • Used items that cannot be resold for health, hygiene, or safety reasons

How to Start a Return Request

To start a return, please email us at support@techpetsmart.com with your order number and the reason for your return.

Once your request is reviewed, we will provide return shipping instructions within 1–2 business days.

Please do not send items back without first contacting us and receiving return instructions. Returns sent without authorization may not be accepted.

Return Shipping Responsibility

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

We recommend using a trackable shipping service, as we are not responsible for items lost or damaged during return shipping.

Refund Processing

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 3–5 business days. Please note that your bank or payment provider may take additional time to process and post the refund.

Original shipping costs are non-refundable unless the return is due to a defective, damaged, or incorrect item.

Defective, Damaged, or Incorrect Items

If you received a defective, damaged, or incorrect item, please contact us at support@techpetsmart.com as soon as possible with your order number and photos of the issue.

If the claim is approved, we will arrange a replacement or refund at no additional cost to you.

Exchanges and Replacements

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us at support@techpetsmart.com with your order number and details about the issue.

Contact TechPetSmart Support

If you have any questions about returns or refunds, please contact us:

TechPetSmart Support
Email: support@techpetsmart.com
Website: https://techpetsmart.com